At Ghee On Demand, every order is freshly prepared after confirmation using traditional methods. Because our product is perishable and made-to-order, returns and refunds are handled with care and fairness.
🥄 Nature of Product
Our ghee is:
Made fresh after you place an order
Prepared using milk sourced specifically for your order
Non-returnable once delivered due to hygiene and safety reasons
❌ Returns Policy
We do not accept returns once the product is delivered, except in the following cases:
Damaged or leaked packaging
Wrong product delivered
Product quality issue (verified by our team)
👉 Any issue must be reported within 24 hours of delivery
💰 Refund Policy
Refunds will be processed only if:
The issue is verified by our team
Valid proof (images/video) is provided
The complaint is raised within 24 hours
Refund Options:
Full refund
Partial refund
Replacement (if applicable)
📸 Proof Requirement
To process your request, please share:
Unboxing video (recommended)
Clear photos of the product
Order details
⏱️ Refund Timeline
Refund approval: Within 2–3 working days
Amount credited: Within 5–7 business days (depending on payment method)
🚫 Non-Refundable Situations
We do not offer refunds if:
Change of mind after order confirmation
Delay caused by incorrect address or unavailability
Product handled/stored improperly after delivery
💬 Cancellation Policy
Orders can be cancelled only before production starts
Once milk procurement or preparation begins, cancellation is not allowed
